超清版 GB/T 44193-2024 全国一体化政务服务平台一网通办基本要求

ICS 35.240.99
CCS L 67
中华人民共和国国家标准
GB/T 44193—2024
全国一体化政务服务平台一网通办
基本要求
General requirement for government online-offline of national integrated
government service platform
2024-06-29 发布2024-10-01 实施
国家市场监督管理总局
国家标准化管理委员会发 布

目　　次
前言 ····································································································· Ⅲ
1 范围 ·································································································· 1
2 规范性引用文件 ······················································································ 1
3 术语和定义 ··························································································· 1
4 框架 ·································································································· 2
5 事项管理 ······························································································ 3
5.1 政务服务事项 ···················································································· 3
5.2 便民服务 ························································································· 3
5.3 增值服务 ························································································· 4
5.4 办事指南 ························································································· 4
6 服务优化 ······························································································ 4
6.1 基本要求 ························································································· 4
6.2 集成服务 ························································································· 4
6.3 跨域通办 ························································································· 4
6.4 创新服务方式 ···················································································· 4
7 服务渠道 ······························································································ 5
7.1 线上渠道 ························································································· 5
7.2 线上线下融合渠道 ··············································································· 5
8 服务流程 ······························································································ 5
8.1 统一预约 ························································································· 5
8.2 统一受理 ························································································· 6
8.3 业务办理 ························································································· 6
8.4 统一反馈 ························································································· 6
8.5 统一“好差评” ················································································· 6
8.6 统一政务服务总客服 ············································································· 6
9 公共支撑 ····································